Refund policy
Last updated: September 23, 2026
Return and Refund Policy
At Vanguard Card House, we want you to be fully satisfied with your purchase. Because we deal in sealed collectible trading card products, our return process is designed to protect both the authenticity of the products we sell and the trust of every collector who shops with us.
Return Window
You have 14 days from the date of delivery to request a return. To start a return, please contact us first at returns@vanguardcardhouse.com with your order number and the reason for your return before sending any item back. Returns sent without prior contact may experience delays in processing.
Unopened Sealed Products
Sealed products (Elite Trainer Boxes, booster boxes, booster bundles, and other factory-sealed items) may be returned within the 14-day window provided the factory seal is fully intact and unbroken. Once we receive and inspect the returned item and confirm it is unopened and in its original condition, we will process a full refund to your original payment method.
Opened Sealed Products
Due to the nature of trading card products, once a factory seal has been broken, the item cannot be resold as new and is considered final sale, except in cases of damage or defect (see below). If a sealed product is returned to us with a broken seal for a reason other than damage or defect, we reserve the right to refuse the return or to issue a partial refund reflecting the diminished value of the product, at our discretion, in place of a full refund.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us at returns@vanguardcardhouse.com within 14 days of delivery with photos of the item and packaging. We will arrange a full refund or replacement at no cost to you, regardless of whether the seal has been broken, provided the damage or defect is not a result of customer handling after delivery.
Return Shipping
Return shipping is currently free of charge for all eligible returns. We do not currently charge a restocking fee.
Accessories
Non-sealed accessories (sleeves, display cases, card holders, deck boxes, and similar items) may be returned within 14 days if unused and in their original packaging.
Refund Processing
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within a reasonable time after approval. You can also track and manage eligible return requests directly through your account on our website.
Your Right to Withdraw (EU/EEA/UK Customers)
If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason, in accordance with applicable consumer protection law. Where this statutory right applies, we honor it in line with the terms above; however, please note that returning a product in a condition that reflects use beyond what is necessary to establish its nature and characteristics (such as a broken factory seal on a collectible sealed product) may result in a deduction from your refund reflecting that diminished value, as permitted under applicable law.
Contact Us
For any return, refund, or order issue, please reach out to us at returns@vanguardcardhouse.com and we'll be happy to help.